This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Website and tells you about your privacy rights and how the law protects you.

We use your Personal data to provide services described on this Website. By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988, which governs how we collect, use, disclose, and store personal information.

If you have any concerns about how we handle your personal data under Australian law, you can contact us directly, or you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Practice (referred to as either “the Practice”, “we”, “us” or “our” in this Agreement) refers to Synedrus (ABN: 78 877 112 300)

Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.

Device means any device that can access the Website such as a computer, a mobile phone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Usage Data refers to data collected automatically, either generated by the use of the Website or from the Website infrastructure itself (for example, the duration of a page visit).

Website refers to Synedrus, accessible from www.synedrus.com.au

You means the individual accessing or using the Website, or the Practice, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name

Usage Data

Usage Data is collected automatically when using the Website.

Usage Data may include information such as your Device’s Internet Protocol address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Website or when you access the Website by or through a mobile device.

Tracking Technologies

We use Google Analytics to help us understand how visitors interact with our Website. Imformation collected is anonymised and pertains to:

• pages visited
• time spent on pages
• browser and device type
• general geographic region

Google Analytics may place cookies on your device. These cookies do not identify you personally.

Use of Your Personal Data

The Practice may use Personal Data for the following purposes:

• To provide and maintain our Website, including to monitor usage.

• For the performance of a contract: If you engage us for paid services, we will handle your information as needed to deliver those services.

• To contact you: To contact you by email, telephone calls, text messages, or other equivalent forms of electronic communication, such as a video call.

• To manage your requests: To attend and manage your requests to us.

• For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, services, marketing and your experience.

We may share your personal information for any other purpose with your consent.

Retention of Your Personal Data

The Practice will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Practice will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Practice’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — servers located outside of Australia, where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Practice will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Access and Correction of Your Personal Data

You may request access to, or correction of, any personal information we hold about you by contacting us. We will respond within a reasonable period (usually within 30 days). We do not charge fees for handling access or correction requests. If we refuse your request, we will provide written reasons and inform you of your right to complain.

Delete Your Personal Data

You may request that we delete the personal information we hold about you by contacting us.

Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

We may disclose your personal data if required by law or to protect our legal rights.

Security of Your Personal Data

We take reasonable steps to keep your personal information safe from misuse, loss, unauthorised access, or disclosure. We store your data securely in Microsoft 365 (like Outlook and Excel), with data kept in Australia. Some processing tasks, like email spam and virus filtering, may pass through Microsoft systems in the wider Asia Pacific region. Only authorised people in our business can access your information.

The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Contacting us

You may contact us using a pseudonym; however, if you do not provide sufficient identifying details, we may be unable to respond to your enquiry or provide services. If you engage us for contracted services, we require accurate contact and billing details to fulfil our obligations.

Sensitive Information

We do not knowingly collect any sensitive information, such as health information, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, or criminal records.

Format and Accessibility

This Privacy Policy is provided free of charge. If you require it in a different format (for example, printed copy or accessible format), please contact us, and we will take reasonable steps to provide it.

Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If your click on a third party link, your will be directed to that third party’s site. We strongly advise your to review the Privacy Policy of every site your visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy at our sole discretion. By continuing to access our Website after an amendment to the Privacy Policy, individuals agree to be bound by the Privacy Policy as amended.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Complaint Handling

If you have a complaint about how we handle your personal information or believe we have breached the Australian Privacy Principles, please contact us at the details below. We will acknowledge your complaint and aim to provide a response within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact us

If you have any questions about this Privacy Policy, your can contact us by email at info@synedrus.com.au .